How can we help?

For questions about orders, products, delivery, returns, or anything else related to your shopping experience, please reach out to us.

Order Questions

If you are contacting us about an existing order, please include your order number and the email address used when placing the order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us and include clear photos of the issue where applicable.

Returns

Please contact us before sending any item back. If a return is approved, our customer service team will provide the appropriate return instructions and return address.

Registered Business Address

Units 6-7, 2nd Floor, Laboratory Building, Jinxi Prefabricated Component Factory Compound, No. 1 West 4th Lane, Taiji Road, Wanbailin District, Taiyuan City, Shanxi Province, China