FAQ
Frequently Asked Questions
A few quick answers to common questions about orders, delivery, returns, and customer service.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
How long does shipping take?
After processing and dispatch, shipping or transit generally takes 7–15 business days. This period does not include the initial processing time.
Do you offer free shipping?
Yes. Free standard shipping is available on qualifying orders of $78 USD or more.
Will I receive tracking information?
When tracking information becomes available, it will be provided through the contact information associated with your order.
How long do I have to request a return?
Return requests should generally be submitted within 30 days after delivery.
How do I start a return?
Contact us at service@goodsspots.com before sending any item back. Our customer service team will provide instructions if your return is approved.
Where should I send my return?
Please contact customer service first. We will provide the appropriate return address for an approved return. Do not send returns to the registered business address unless specifically instructed.
What if my order arrives damaged or incorrect?
Contact us with your order number and clear photos of the issue where applicable. We'll review the situation and provide appropriate assistance.
How will my refund be issued?
Approved refunds are generally returned to the original payment method. Processing time may vary depending on your payment provider or financial institution.
How can I contact Goodsspots?
Email us at service@goodsspots.com.