When you can request a return

Please email us within 30 days of delivery to request a return. We will review the item and your order against this policy.

Returned items should generally be unused where applicable, in their original condition, and include the original packaging and accessories where reasonably possible. Keep your order number or another valid proof of purchase.

How to start a return

1. Email service@goodsspots.com with your order number, the item you wish to return, and a brief reason.
2. If the item is damaged, defective, missing parts, or incorrect, include clear photos of the item and packaging where applicable.
3. Wait for our approval and return instructions. Please do not mail an item before receiving confirmation for your order.
4. For an approved return, include your order number in the parcel and use a trackable shipping method where available. Keep the shipping receipt until your request is resolved.

Damaged, defective, or incorrect items

Contact us as soon as reasonably possible after delivery. Provide your order number, a description of the issue, and photos when available. We will review the situation and tell you the appropriate next step.

Refunds

After we receive and review an eligible return, or approve another refund resolution, we will notify you of the decision. Approved refunds are generally issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to display the funds.

We will tell you about the applicable return postage arrangements before you ship. Please contact us first if a shipment has been lost, arrives damaged, or requires another resolution.

Exchanges and order changes

For an exchange, email us so we can confirm whether your requested item or option is available. To request a cancellation or change, contact us as soon as possible; it may no longer be available once processing, fulfillment, or shipment has begun.